Charlotte Cripps
UX Designer, Interim website manager
Email:
Key skills:
Figma (software); User research; User experience design; Usability testing; A/B testing; Data analysis; Wireframing; Team management; Strategic planning
A Bit About Me
UX designer and website manager with over 11 years of user research experience. Certified professional for usability and user experience (UXQB; CareerFoundry). Two post-graduate degrees (incl. one first class distinction); six peer-reviewed academic publications.
Work Experience
Interim website manager
GOSH charity
May 2023 - present
UX Designer
GOSH charity
Sept 2022 - present
UX training
CareerFoundry
May 2021 - July 2022
Sabbatical
LCentral
Jan 2019 - Jan 2022
User Researcher
Various
April 2012 - Dec 2018
Managing product ownership tasks and leading on the strategic direction of the GOSH charity's website, whilst embedding and championing UX research & design, SEO and the work of the development and content teams.
Working in an agile team, identifying opportunities, scoping and leading on UX projects. Procuring suitable usability testing tools.
Developing UX maturity, through presentations to various teams across the charity and working fundraisers on their webpages to demonstrate the importance of data-led UX design.
Projects include re-designing and A/B testing marketing opt-in banners, re-designing CMS streamfields, first click tests and surveys to inform information architecture optimisations. Reduced legacy marketing user journey from 4 content pages to one key landing page (6 clicks to 2 in user journey). Optimised information architecture for legacy management, reportedly eliminating executor complaints since March 2023.
On return to UK, completed extensive end-to-end UX training course at CareerFoundry. Included UX, UI and careers modules, building a portfolio of UX deliverables and UI assets.
Sabbatical to accompany partner on 2 year posting to Singapore. Taught English, making syllabus accessible for a range of ages and abilities; ran Special Educational Needs awareness training for teachers
Extensive user research and data analysis experience in various roles, including 5 contracts for leading music therapy charity Nordoff and Robbins, where I analysed data (using Upshot, Python, SurveyMonkey) to generate 18 performance metrics across the organization of staff (in excess of 25 service evaluations). Other projects include: user experience research for Aalborg University and MusicWorks (South Africa); a psychosocial support service research project funded by the European Commission; an information needs research and analysis project for St James' Church, London.
My work in South Africa included service evaluation projects and assisting the music therapist in palliative care children’s hospitals, child care homes and community centres.
CONTACT
Please feel free get in contact, to discuss my portfolio or working together.
I look forward to hearing from you!